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Provides superior customer service through listening to customers, anticipating their needs, and recommending financial services. Opens new accounts, takes loan applications, and refers customers to specialized bankers, such as Business Bankers and Mortgage Originators, to ensure the needs of the customer are met. Educates customers on automated service options available including ATMs, Internet Banking, etc. Supports the goals of the branch through effective teamwork. As indicated by level, may assist with routine Teller transactions on an on-going bases, may train new employees, may assist Branch Manager, etc. Pursues on-going education of SunTrust products, services, and other lines of business. Fully proficient in the sales and service of personal and business retail products; comfortable with consumer lending and application process. Perform proactive selling and cross sells. Provide customer service; in Retail Branches up to 20% of time is spent assisting the Teller line. Typically six months as an FSR 1 or equivalent. High school diploma or equivalent; some college preferred. Basic Platform and Advanced Teller skills. |