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Job Title: Bi-Lingual Customer Service Representative

Company Name: Access Insurance Holdings
Location: Atlanta, GA
Profession: Account/Customer Support

Job Description:

DESCRIPTION

We currently have exciting opportunities for Customer Service Representatives looking to be in a growing, energetic environment! The position requires excellent organizational and communication skills, and dedication to providing exceptional service to our customers. Ideal candidates need to thrive in a fast-paced, ever-changing environment where teamwork and commitment are what make things happen. Applicant must have a solid customer service background, good computer skills and the ability to multi-task. Must be able to work either 8:00AM - 5:00PM, 11:00AM - 8:00PM or 1:00PM - 10:00PM shifts. Automobile insurance experience is a plus. Bilingual Spanish/English is a requirement.

REQUIREMENTS
In this role you will process customer service inquiries regarding new and existing auto insurance policies and analyze and communicate general business information to our customers while resolving service issues. Must have excellent communication skills, both written and verbal, and be a team player. Access Insurance Holdings, Inc. offers competitive compensation and paid time off. We have a high-energy work environment filled with terrific people. No phone calls please. EOE
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This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
This profession covers individuals who deal with the day-to-day operational tasks of a call center. Operational areas of a call center include technical set-up, equipment configuration, workflow and workforce management.
This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.
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