Customer Service Coordinator 2
Company     Siemens Energy and Automation
Division     SEA - Sales
Functional Area     SA - Sales/Sales Support
Location     GA - Norcross
Req ID     81884
Job Type     Regular
Job Time     Full-Time
Experience Level     Entry Level
Required Education     High School Diploma
Required Travel     0%

Company Description

Siemens Energy & Automation Inc. is one of Siemens' operating companies in the U.S. Headquartered in the Atlanta suburb of Alpharetta, Ga., Siemens Energy & Automation manufactures and markets one of the world’s broadest ranges of electrical and electronic products, systems and services to industrial and construction market customers.  Its technologies range from circuit protection and energy management systems to process control, industrial software and totally integrated automation solutions.  The company also has expertise in systems integration, technical services and turnkey industrial systems.

Except where prohibited by or in conflict with local law, SE&A uses E-Verify in connection with its I-9 compliance to verify the eligibility of new hires to work in the United States.  


Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.

Job Description

Job Family Responsibilities:

Responds to incoming inquiries and/or requests regarding products and/or services. Supports customers by providing information while providing efficient and courteous service. Participates in investigating and resolving semi-complex problems. Supports order tracking, price quoting, and scheduling.    

Key Responsibilities:

Performs semi-complex work within area of specialization. Interprets documented rules, past practices, or instruction on a semi-independent level. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.     

Education:

Typically, HS diploma or equivalent required.  Specialized skill training/certification may be required.    

Knowledge and Experience:

Demonstrates basic knowledge of a specialty area. Typically, 2-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.      

Key Working Relationships:

Primarily intra-organizational contacts and limited external contacts.