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Job Title: Interview Specialist

Company Name: The Network
Location: Norcross, GA
Profession: Account/Customer Support

Job Description:

Interview Specialist
Job Title: Interview Specialist
Department: Contact Center
Reports To: Operations Supervisor
FLSA Status: Full-time; Non-exempt
Salary: Hourly rate + shift differentials + monthly incentives + benefits
Job Code: IS

JOB DESCRIPTION
As an integral part of our call center team, you will answer inbound employee assistance-type calls from employees of our Fortune 500 client companies. Interviewers are responsible for accurately documenting these calls using PC and Windows-based applications. At The Network, we are dedicated to improving our customers' performance, which extends to helping each other achieve results. There will be times when we will be required to perform other duties outside of our competency profile as requested, directed or assigned in order to meet business needs, maintain high quality of service and uphold the mission and values statements of our company.

JOB REQUIREMENTS

Minimum of 1 year customer service experience
Call center experience preferred
Strong writing skills
Ability to conduct a structured interview
PC proficiency required; knowledge of Windows applications
Minimum typing speed of 35+ WPM with 90% accuracy required
College degree is a plus!

IDEAL CHARACTERISTICS

Excellent grammar, spelling and writing skills
High level of professionalism
Pleasant and friendly phone presence
High energy
Team player
Ability to ask detailed questions
Strong commitment to quality performance


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Select a profession to see top Jobfox jobs in Atlanta.
This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
This profession covers individuals who deal with the day-to-day operational tasks of a call center. Operational areas of a call center include technical set-up, equipment configuration, workflow and workforce management.
This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.
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