Job Posting Title
PAYMENT CENTER LOBBY REPRESENTATIVE - SOUTH HAIRSTON (DECATUR, GA)

 
Reference Code
8688cd4a-cff5-f812-e100-000018282f17
 
Job Title
PAYMENT CENTER LOBBY REPRESENTATIVE - SOUTH HAIRSTON (Decatur, GA)
 
Division/Entity
SOUTHERN DIVISION / ATLANTA REGION
 
Department
PAYMENT CENTER
 
Tasks
Major Duties:
- Establish rapport with current and potential customers, ask pertinent questions and interpret information in order to identify customer need.
- Educate current and potential customers on specific product, service and rate information in order to guide customer into appropriate services to suit their viewing needs and enable them to make purchasing decision.
- Explain customer billing when needed in order to give customers a clear understanding of charges, billing cycles, prorates, etc.
- Achieve or exceed individual sales goals in order to meet department and company objectives and contribute to overall customer satisfaction.
- Seek and participate in ongoing training as needed to increase skill level and productivity. Successfully sell alternatives to downgrades and disconnects in order to retain customer at a service level that benefits the customer and the company.
- Work cooperatively with the company sales culture and ensure system sales goals are met or exceeded.
- Enter account information into billing system with a high degree of accuracy to execute customer order, schedule service installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture important customer data for measurement.
- Maintain a general, cross-functional knowledge of the other areas to handle overflow and contribute to departmental team goals.
- Assist fellow team members to accomplish related tasks as needed in order to contribute to the team effort.
- Adhere to the telephone guidelines in order to contribute quality customer service in the store to ensure customer satisfaction,
- Accurately balance and reconcile cash and credit card batches daily in order to maintain accuracy of customer account.
- Adhere to the company attendance policy in order to assist customers and contribute to meeting the department and company goals.

 
Requirements
Experience:
- 2 - 3 years customer service experience
-Knowledge of all functions and related tasks in the area of customer service and front counter
-Strong professional, communication and organization skills
- Ability to multi-task and to communicate both orally and in writing
-Ability to work independently but also strong team orientation
-Superior analytical problem solving skills and the ability to suggest and implement practical solutions
- Demonstrated courtesy and patience in customer relations
- Able to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information
- Able to work flexible schedules, weekends, and/or overtime with a limited notice
- Able to adapt communication styles and interact well with a diverse group of employees and customers in order to complete tasks
- Have some understanding of ASCR, CSS and ICOMS billing systems
-Must be able to lift a minimum of 50lbs
-Stand for long periods of time
-Experienced user of Microsoft Word, Excel and must be able to handle large amounts of cash with accuracy.


 
Employment Type
Regular
 
Working Time
Full-time
 
Branch
GAD12 - Decatur
 
City
Decatur
 
 
 
 
 
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Comcast is an EEO/AA/ Drug Free Workplace.