Job Title:     Unit Manager: Education
      Category:     Collections
      Career Center:     FAMS - External
      City/Town:     Tucker
      Location:     Financial Asset Management Systems Inc. - ATL
      Type of Assignment:     Regular
      Position Type:     Full Time


 Job Description
       
    
General Description:
• To support the vision, mission and guiding principles of the company.
• While performing any procedure, all associates and contract personnel must observe applicable Safety, Health, and Environmental rules and guidelines. The use of appropriate personal protective equipment is required.
• Attend and participate in training opportunities and seminars relevant to this position.
• Adhere to appropriate company operating procedures, benefit rules, employment, and safety policies/practices
• Initiate contact with debtors via telephone regarding their accounts, determine appropriate action to achieve the desired resolution of each account and maintain appropriate documentation.
• Lead a group of collectors to achieve assigned goals.

Functions:
• Generate outbound telephone calls to work and home telephone numbers.
• Accept inbound telephone calls from consumers.
• Upon contact, establish payment arrangements to resolve the balance on the account.
• Assure compliance with the FDCPA and State Laws.
• Assure compliance with all of FAMS policy and procedures.
• Complete the required documentation of each action on every account worked.
• Work your designated file within the systems parameters.
• Work your designated file in compliance with the client’s work matrix.
• Identify accounts that would be consider uncollectible,
Debtor has no ability to repay the balance.
Debtor disputes entire balance of account.
Debtor is deceased.
Debtor has filed Bankruptcy.
Other as identified by client or management.
• Other duties as deemed necessary by management.

Periodic Functions:
• Provide mentor support to individual team members as directed by the collection manager; to include second voices and side by side coaching.
• Compile periodic projections of how the file is expected to perform for the current month. Projections are generally done at 5 day intervals throughout the month, or as dictated my management.
• Complete skip-trace functions on accounts as needed to enable initial contact with the debtor.
• Lend assistance to new hire training when required or as requested by management.

General:
• Reviews will be performed on a daily, weekly, monthly, quarterly and annually basis.
• This position will work under minimal supervision.
• This position will be given general instructions as needed to perform your daily functions.
• This position may perform general administrative functions as deemed necessary by management.
• Work a minimum of three late nights per week or other schedules as dictated by business needs; including but not limited to Saturdays.