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Company Name: Birch Communications
Job Title: Network Capacity Manager
Location: Macon, GA
Profession: Call Center Operations

Job Description:

Network Capacity Manager

Independently performs various research and analysis that is very complex and substantial as the role works with heads of departments and senior management.

Essential Duties and Responsibilities include the following: (Other duties may be assigned.)

Performs capacity analysis of all network resources including circuits, equipment, ports, codes, and IP addresses
Works with Network Planners on facilities forecasts and models and determining facilities augments or build out
Conducts call records analysis identifying trends and patterns that allow to optimize translations tables and call routing
Manages Long Distance rates and costs, processes data to produce Least Cost Routing tables
Assists translations group on initial set up of translations in new markets
Performs various tasks related to traffic measuring and reporting on the transport and trunking networks
Applies audit knowledge to assist other groups in general business analysis and data processing
Supports Network Operations, Engineering and other groups as needed
Skills and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelors of Science degree, preferable Accounting, Engineering, Finance or Business
3+ years experience in a network capacity management or Telecom business analysis role
Proven technical and analytical skills using Microsoft Excel and Access
Basic understanding of Telecommunications business and concepts
At least basic understanding of SQL and databases
Detail oriented, organizational skills
Superior interpersonal skills and ability to work well with others
Excellent oral and written communication skills
Team player with a positive attitude and focus on business issues
Excellent Benefits:

Medical, dental, vision, short and long term disability and life insurance
401K
Tuition reimbursement
Competitive base salary plus quarterly bonus
Paid vacation and holidays
Relocation assistance
Equal Opportunity Employer


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This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
This profession covers individuals who have management or oversight responsibilities within a customer service function. These individuals manage other staff members and create policies.
This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.
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