Travel Percentage: up to 15%
Position Description
Manhattan Associates is seeking a Principal Support Consultant to join our Customer Service Organization. The Principal Support Consultant will work directly with the customer, answering complex questions on functional and technical usage of product post implementation primarily via phone and internet. They may occasionally be required to travel to customer sites. They developed expertise and excellent troubleshooting skills for one or more MA products
Position Requirements
• Bachelors degree in Computer Science, Engineering, Logistics or related degree.
• 4-7 years consulting experience with packaged software implementations, including a minimum of 2 years experience implementing supply chain management software
• Experience with Transportation Management Applications is highly desirable.
• Exceptional written and oral communication skills; ability to explain technical concepts to non-technical people and manage customer expectations.
• Strong software trouble-shooting skills, including use of SQL; UNIX skills are also highly desired
• Self-motivated, with the ability to handle multiple tasks simultaneously.
• Ability to learn new technologies.
About Manhattan Associates:
Manhattan Associates is at the forefront of the most innovative technologies, in a business casual environment that provides plenty of opportunity for growth. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates new possibilities. Manhattan Associates is an Equal Opportunity / Affirmative Action Employer.
In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. |