Location: Atlanta, Georgia
Firm Service: Consulting Services
Reference Code: E10ATLCMGRKL051-SOCN
Type of Position: Full-time
Job Description

Deloitte Consulting LLP
Deloitte Consulting LLP ("Deloitte Consulting") is one of the nation's leading consulting firms for business strategy, operations, technology and human resources planning.  We bring together a strong combination of experience, scale and capabilities to help clients address their most complex business problems.  The organizational structure of our parent organization, Deloitte LLP ("Deloitte") and our collaborative approach integrate our consulting services with other Deloitte & Touche USA subsidiaries offering tax services, financial advisory services, and risk management capabilities.  Clients depend on us for straightforward advice and results that create value.
 
Strategy & Operations
Executable strategy requires fusing insightful thinking with disciplined execution to achieve breakthrough performance.
Today, senior executives grapple with attaining profitable growth, strategically managing costs and intelligently navigating risk. Such challenges require more than identifying new possibilities and making tough choices. They also require bridging the gap between vision and execution.
 
Our Strategy and Operations teams bring deep industry experience, rigorous analytical capabilities and a pragmatic mindset to our clients' most complex business problems. Our strategy capabilities span corporate and business unit strategy, M&A strategy, and sales and marketing. Our operational capabilities reflect the unique issues facing manufacturing organizations, service businesses and infrastructure operations. These are joined with capabilities in finance, performance management and business restructuring.
 
Our professionals are aligned with an S&O service line to promote the development of deep functional skills & experiences and to maximize our ability to tailor solutions to solve our clients' business issues.  Our Strategy & Operations service lines include:
• Strategy
• Finance
• Integration, Divestiture & Restructuring
• Service Operations
• Manufacturing Operations
• Infrastructure Operations
• General Management
 
Infrastructure Operations:  Our Infrastructure Operations service line enhances the success of outsourcing and off shoring initiatives through managing service provides from selection through to implementation and monitoring.  In addition, our team assists clients develop a Shared Services organization and improves back-office efficiencies by eliminating duplication and streamlining processes.  We also maximize the value of our clients' real estate portfolios and improve the performance of clients' real estate operations.
 
Shared Services
Our Shared Services practice helps our clients to significantly improve the cost and service level of internal business services through physical consolidation, reorganization, and process and systems redesign and standardization . Our clients often seek to reduce administrative costs and need their back office functions to add greater value in their support of core operations (moving from low value transaction processing to analytical business support).
 
Necessary Skills
Staff that can support a shared services project should:
o   Have excel financial modeling skills: enterprise cost reduction
o   Know the details of at least one back office function (e.g., Finance, HR)
o   Be able to "reengineer" processes: cost reduction, process redesign
o   Know the science and "art" of benchmarking
o   Be adept at managing stakeholders that resist the loss of local control
o   Be able to manage confidentiality, given the sensitive nature of the work
o   Be familiar with reporting processes, business process consolidation, benchmarking analysis, business case analysis
o   Have knowledge in future state strategy and implementation roadmap, IT chargeback strategy and outsourcing
o   Be skilled in cost reduction and ERP
 
In addition to this we have a need for people with Contact Center experience. We help clients build and operate Contact Centers (call centers, help desks, shared services) utilizing the best practices in people, process, and technology. We are most frequently helping clients with operational efficiency (cost reduction). We also help with customer experience, revenue generation, outsourcer optimization, and process reengineering.
Optional  skills .
o   Operations: process changes, call center
o   Technology
o   CRM, marketing, and operations skills are helpful.






About Deloitte

As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Deloitte LLP and its subsidiaries are equal opportunity employers.