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Job Title: Atlanta Area Senior Operations Manager

Company Name: Deloitte Development LLC
Location: Atlanta, GA
Profession: Project/Engagement Management

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Job Description:


Location: Atlanta, Georgia


Firm Service: Internal Services


Reference Code: E10ATLSSRMDO020-OPL6


Type of Position: Full-time



Job Description


Deloitte Services LP provides a wide variety of internal support services to Deloitte LLP and its subsidiaries and their people. Deloitte Services LP is comprised of Operations, Financial Support Services, Information Technology, Marketing & Communications, Human Resources and more. As with all the businesses within Deloitte LLP and its subsidiaries, a core set of competencies is associated with each of these businesses. An overall understanding of quality client service, a proven track record of working in multifunctional teams and across multiple geographies, strong business acumen and the instinct to think and act globally are essential for advancement within Deloitte Services LP.

 

 


Deloitte Services LP is searching for a senior team leader responsible for all Field Operations activities across the Atlanta/Birmingham area; responsible for developing and maintaining all area client relationships focused on the Atlanta/Birmingham geography and local marketplace leaders; acts as a member of the area leadership team and Field Operations regional management team; Owns the performance against goals for all Field Operations vision, strategies and standards; Reports to the Regional Operations Leader.

 

Key Relationships:  regional operations leader, Atlanta/Birmingham area managing partner, area functional leaders, area office supervisors & teams.

 

     Job Responsibilities: 

 


  • Participates in development of Area and Regional vision, strategies and standards and owns the delivery of goals set around these strategies.

  • Manages relationships, client satisfaction and act as a trusted business advisor across the Area, emphasizing a spirit of cooperation and collaboration.

  • Responsible for all Office Operations including Administrative Assistants, Facilities, Office Services and other related activities conducted at the Area/Office level.

  • Acts as a local point of contact for issue resolution through effective use of managed personnel and collaboration with other Area, Regional and National management.

  • Support, coordinate and implement projects and initiatives that are commissioned at the Local, Regional and National level in coordination with Area leadership.

  • Provides leadership, coaching and supervision of Field Operations professionals within the Area.

  • Manages effective resource allocation across the Area.

  • Reviews and approves goals, appraises performance and recommends compensation for direct reports while guiding the same for all team members in the area.

  • Recruits talented people for the Area.

  • Coordinates Area-wide communications.

  • Develops Area plans and budgets in consultation with the ROL and finance that addresses the needs of the area within the metrics established by our channel .

  • Assures that Field Operations services/activities/processes meet local user needs while complying with firm standards, policies and practices.

  • Provides counsel and advice to Area leaders on Field Operations related matters.


 


  • Leadership skills and presence; ability to proactively manage clients needs, address crisis situations and as manage change effectively

  • Excellent written and verbal communication skills

  • Professional presence with the ability to build credibility and collaborate directly with Area Marketplace and Functional leadership

  • Demonstrated ability in building teams and managing across multiple remote locations

  • Ability to work successfully in a matriced environment

  • Ability to manage change and act as a change agent

  • Ability to multi-task various projects and manage varied clients

  • Minimum 8 years of management experience

  • Four-year college degree required

  • Seven to ten years' relevant work experience in a client service oriented environment; general administrative responsibilities with focus on operations and HR

  • Client service experience a plus

  • Some travel required








About Deloitte

As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Deloitte LLP and its subsidiaries are equal opportunity employers.


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