At ZC Sterling we believe a World Class Claims Organization is built with exceptional people! 

We're not looking for people to simply process claims.  We're looking for people who will keep our customers first by using their experience, skills and ideas to help us be better, not perfect.

What are you looking for?   We are an entrepreneurial, successful, energetic, fast-moving organization.   Our business is constantly changing - offering challenges, opportunities and rewards all along the way.

We want to hire great people who want to grow with us, whether you’re just starting your career or looking to take it to another level. 

SUMMARY:

Responsible for handling all aspects of complex, large loss, or serious Homeowners or Dwelling Property claim files from beginning to conclusion.

SPECIFIC DUTIES:

•  Manages an inventory of complex, large loss, or serious claim files to ensure timely resolution of all assigned claims.  Maintains files in an organized manner.  Documents all activity to support the outcome of the claim file.


• Interprets the insurance contract and applies to the exposures presented with each claim.


• Investigates all issues to determine cause, scope, damages, and subrogation potential.


• Evaluates and negotiates the resolution of claims, while mitigating damages, to achieve cost effective claim outcomes.


• Directs, controls, and manages the work of vendor partners to ensure their work meets our quality expectations.


• Creates a high level of policyholder satisfaction.


• Operates in a team environment.  Supports other team members to enhance overall team productivity.


• Leads and participates in committees or special projects.


• Performs all other duties as assigned.


• Regular, predictable attendance required.

WORKING RELATIONSHIPS:

INTERNAL: Claim Sr. Management, Claim Handlers, Claim Support Staff, IT staff and Management, Human Resources, Product Management, Policy Services and others.

EXTERNAL: Customers, Customer Representatives, Vendors and Trading Partners


REQUIRED KNOWLEDGE AND SKILLS:

• 4-year college degree, and/or professional insurance designations, and/or relevant long term experience preferred.


• Minimum of 2 years experience handling Homeowners and/or Dwelling Property insurance claims preferred.


• Ability to work under tight deadlines and handle multiple tasks simultaneously.


• Strong interpersonal, written and verbal communication skills.


• Proficiency with MS Office Suite


• Must hold a valid adjuster license for the State you reside in so required reciprocal licenses in other states may be acquired as needed; or must take and pass the adjuster licensing course for the State you reside in within 6 months of date of hire.

SPECIAL DEMANDS OR WORKING CONDITIONS:

• Workload is subject to deadlines.
  

At ZC Sterling, our employees are our greatest asset.

Like any company or individual, ZC Sterling wants to protect its assets. That’s why we offer a comprehensive and competitive benefit program to our employees.  Our benefits include Medical, Dental, company paid vision (employee coverage), STD, LTD and 2x’s salary life insurance.  We also offer:  Casual Dress, Discount Banking/Credit Union, Service Awards, Team & Individual Recognition Bonuses and Work/Life Balance.

ZC Sterling is an equal opportunity employer. It is the policy of ZC Sterling that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry.