Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.
Responsibilities and Duties:
Handle minor to moderately complex property damage cases
Handle Commercial and/or Personal lines claims.
Strong focus on quality and speed of resolution of all claims.
Partnership with business partners.
Establish and maintain appropriate claim and expense reserves.
Provide quality customer service.
Critical Success Factors:
Customer Focus
Communication
Attention to Detail
Team Work
Conflict Management
Flexible
Team Player
Negotiating
Self-disciplined
Problem Solver
Goal Oriented
Knowledge and Skills:
Physical agility (ability to climb, lift, stoop, and bend)
Minimum of 2 years Outside Personal Lines Property claim handling experience preferred.
Prior Commercial Lines Property experience a strong plus
Skills assessment evaluation may be requested
Strong customer service skills.
Strong investigative skills and be able to develop good work relationship with the business partners.
Ability to write accurate Xactimate estimates.
Good decision making and problem solving skills.
Knowledge of claim workflow.
Self-motivated, take-charge attitude, teamwork oriented.
Virtual office location ¿ requires ability to work from home
Independent worker/self-starter & ability to work with moderate supervision.
This position requires either the use of a company car or 6,000+ reimbursable miles. Therefore, any offer of employment will be contingent upon receipt of an acceptable Motor Vehicle Report
Customer service training; systems training; proper licensing. |