JOB TITLE: Patient Services Representative

GENERAL SUMMARY OF DUTIES: Responsible for performing a variety of administrative support duties related to patient care.

SUPERVISION RECEIVED: Reports to Chief Operations Officer.

SUPERVISION EXERCISED: None.

ESSENTIAL FUNCTIONS:

1.  Greets patients upon arrival at patient care area.

2         Schedules patient appointments.

3.        Schedules outside diagnostic testing and obtains results.  Obtains                           precertification for diagnostic testing if necessary.

4.        Maintains physician appointment schedule ensuring that patients are scheduled properly and appointments are confirmed.

5.        Requests, locates, copies, sends and receives patient records.

6.        Prepares charts for physician encounter, ensuring that all necessary documentation is available.

7.        File reports and correspondence in medical records if necessary.

8.        Answers telephone,screens calls, takes messages, and provides patients with information as directed by physician.

9.        Performs patient check out process, collect co-pays and schedule

    follow up appointments as directed by physician

10.    Facilitates hospital admission for patients and prepares necessary    paperwork.

         11. Enters office and hospital charges in computer system. 

12. Retrieves physician’s mail daily and distribute appropriately.

13. Obtains current list of hospital patients and provides to    switchboard operator or physician on call.

14. Participates in training of new employees.

15. Cooperates with other departments to provide good customer service.

16. Maintains strictest confidentiality.

         The jobholder must demonstrate competencies applicable to the job position.

EDUCATION: High school graduation or GED.

EXPERIENCE:  Minimum of two years of computer experience in a medical office setting. Knowledge of medical terminology.

KNOWLEDGE:

1.  Knowledge of medical terminology and office procedures.

2.  Knowledge of grammar, spelling and punctuation.

3.  Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.

SKILLS:

1.        Skill in use of personal computer and software required.

2.        Skill in use of electronic mail.

ABILITIES:

1.  Ability to type 50-60 wpm.

2.  Ability to read, understand, and follow oral, and written instruction.

3.  Ability to sort and file materials correctly by alphabetic or numeric systems.

4.  Ability to communicate clearly and concisely.

5.  Ability to establish and maintain effective working relationships with patients, employees and the public.

PHYSICAL/MENTAL DEMANDS: Work may require hand dexterity for office machine operation, stooping and bending to retrieve files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Manual

dexterity for using a telephone,calculator and computer keyboard.

ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with

staff and patients. Work may be stressful at times. Contact may involve dealing with angry or upset people.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.