Job Description:
Noble Investment Group is an integrated real estate investment management, operating and development organization focused on the North American lodging and hospitality sector. Through its private equity funds, Noble is a value-added, active investor in luxury and upscale hotels and resorts. By strategically utilizing the organizations in-house property management and project development core competencies, Noble has achieved premium risk-adjusted investment returns since 1993.
Noble and its predecessors have acquired and developed over $1.5 billion in assets and in 2006, the company made an aggregate of $500 million in lodging investments. Noble's current discretionary private equity fund represents $310 million of equity commitments and expects to invest over $1 billion in assets during the next three years.
Noble's development division leads the planning, programming, construction management and realization of complex lodging development, re-development and conversion strategies. Currently, Noble is actively developing more than $1 billion of urban, resort and mixed-use hospitality projects throughout North America.
Noble's management division is an award-winning operator of independent destination resorts and branded upscale hotels affiliated with Marriott, Starwood, Hilton, Hyatt and IHG. Currently, Noble operates more than 7,000 hotel and resort guest rooms, convention and conference centers with over 800,000 sq. ft. of meeting space, as well as championship golf, day and resort spa's, upscale restaurants, and branded retail coffee stores.
Noble is searching for qualified Regional Director of Sales candidates for our Select Service portfolio. Previous regional sales experience in a multi-unit select service environment is desired.
The Regional Director of Sales and Marketing for the select service group is responsible for supporting the growth and development of the sales teams at each of the hotels in his/her region, in all sales related activities including direct sales efforts, follow-up and proper sales administration. He/she is also responsible for focusing the hotels on growing existing accounts and on generating new business to maximize revenue and profits and to improve each hotel's performance in the marketplace including Rev Par Index Growth and overall hotels Top Line Revenue and strategic position in each market.
Education & Experience:
At least 10 years of progressive regional or multi-unit hotel sales experience with at least 5 years as a Director of Sales; or a 4-year college degree and at least 8 years of related experience.
Certification preferred.
Multi-unit hotel experience necessary.
Strong financial knowledge required.
Valid driver's license from the appropriate state required.
Long hours sometimes required.
Light work-Exerting up to 20 pounds of force occasionally, and /or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
*Must be able to convey information and ideas clearly, both oral and written.
*Must be able to evaluate and select among alternative courses of action quickly and accurately
*Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
*Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
*Must have the ability to assimilate complex information, data, etc. For various sources and consider, adjust or modify to meet the constraints of the particular need.
*Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
*Must be able to work with and understand financial information and data, and basic arithmetic function.
*Ability to be strategic with the end goal in sight.
Job Requirements:
*Approach all encounters with guests and team members in a friendly, service-oriented manner.
*Maintain regular attendance in compliance with Noble standards, as required by scheduling, which will very according to the needs of the hotel.
*Maintain high standards of personal appearance and grooming which includes a nametag when working.
*Comply at all times with Noble standards and regulations to encourage safe and efficient hotel operations.
*Maintain a friendly and warm demeanor at all times.
*Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
*Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
*Assist in developing and implementation of the Revenue Generation Plan for each hotel's revenue objectives within the region.
*Effectively manage and motivate the sales team, including all Catering and Catering Sales Mangers, and direct the overall sales effort for each Noble hotel within the assigned region.
*Assist in developing, monitoring and completion of Key Result Area (KRA's) worksheets on a quarterly basis with the involvement of the sales teams.
*Review and assist in setting an Action Plan Worksheet/Revenue worksheet for all priority, new and/or conversion hotels, monthly with GM/DOS's.
*Assist Director of Sales in developing Sales Managers for promotion using various methods, i.e. outside call evaluations, special projects, joint sales calls on a quarterly basis, on-the-job training.
*Achieve rooms revenue budgets for each hotel with your area.
*Achieve Catering food and beverage revenues and meeting room rental budgets for each hotel within your region.
*Improve market share month over month and year to year, to exceed market performance forecast.
*Ensure your sales team understands how we measure success through moving Marketshare.
*Use the approved computerized sales management system to mange business and maximize revenue.
*Monitor the sales incentive plan(s) and ensure that Sales staff can explain their potential earning s and benefits.
*Work with others to establish rates in for accurate Rooms Merchandising.
*Monitor completion of region's month end and quarterly reports with the ability to present these hotels to executive leadership.
*Assist in preparing the annual budgets for the hotels in the region.
*Coordinate and direct preparation of the monthly rooms revenue reforecast for the current and upcoming months and assist in ensuring accuracy within 55 margin of error with hotel teams and revenue management
*Assist the Director of Sales in developing and implementing plans for local hotel advertising.
*Meet or speak with each top account and call on at least 4 times a year for each hotel. (Minimum of 3 accounts per quarter.
*Visit "priority hotels" (as determined in the monthly home office financial reviews) monthly, set action plans and assist as necessary.
*Prepare and train at any regional training meetings conducted.
*Conduct an annual audit to ensure compliance with all standard operating procedures.
*Conduct a file audit (3 files per manager) when on property and during annual sales audit.
*Solicit potential accounts on behalf of all hotels.
*Quarterly review of all discounted commercial business, updating negotiated rates as necessary.
*Assist GM's with involvement of semi-annual and annual performance reviews of DOS's with in the region.
*Participate in interviews for potential sales and catering candidates.
*Prepare trip reports to GM's and the DOS detailing results of the hotel visits.
*Submit expense reports on a timely basis.
*Send property visit agenda one week in advance to GM and DOS.
*Communicate effectively with e mail whenever possible.
*Monitor production of all top accounts and evaluate trends within your market.
*Be familiar with all Noble sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
*Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
*Abide by Prime Selling Time (PST)
*Perform other duties as requested by management
*Attend all training/meetings as required by management.
*Ability to hold others accountable while developing and setting expectations.